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Frequently Asked Questions (FAQs)

Park Supply of America prides itself on having the best customer service in the business. We have an expert team of technical support staff available Monday thru Friday to help you.

Learn more about our services

How do I open an account?
To open an account, submit an application by clicking on the "Sign Up" button. Some advantages to opening an account are wholesale pricing, free technical support, and regular sales flyers.

What are your locations and hours?
Please see our contact page for that information.

How do I get your latest catalog?
All account customers will receive a Park Supply product catalog when they are printed. If you are not a current account customer please call Park to request a catalog or check the "catalog request" box on the credit application.

How do I return a purchase?
An original invoice and date of purchase are required on all returned products. Returned goods must be in the original package and in new/unused condition. Returns must be made within 30 days of receipt of merchandise. Pre-approval from Park is needed on all return orders. Special order/ Non-stock items will be subject to restock charges based on the supplier's policy. Custom made items are not returnable. Park Supply of America, Inc. reserves the right to refuse any and all returns.

What is the returned goods process?
Call and ask for "Return Goods" within 30 days upon receipt of merchandise. We will issue a RG number and contact UPS for you. Put the items back in the shipping carton and write the RG number issued to you on a slip of paper and tape the paper with the RG number to the outside of the shipping box. Within a few days it will be picked up at your location and sent back to Park. We will issue a Credit to your account within 2 weeks for normal stocked items. All other warranty items that require factory approval will be issued to your account upon factory approval. Non-Stock and special order items will be subject to restock charges based on the supplier's policy. Custom made items are non-returnable. Park Supply of America, Inc., reserves the right to refuse any and all returns.

What do I do if I have damaged goods or I am short items?
Please open your order immediately upon delivery to check for shortages or damage. If damaged, keep the original shipping carton. At time of delivery note any shortage or damage next to your signature. Report any claims within 3 days of delivery, your invoice number and customer number are needed at that time. Common carrier delivery must be inspected immediately.

What should I do if my order is incorrect?
Incorrect orders can be easily dealt with through your sales representative or by calling our main line and requesting the Return Goods department.

How do you handle back ordered items?
Park Supply automatically sends out back ordered items unless requested otherwise. All cancelled non-stock and special orders may be subject to restock charges.

What if I have a special or custom order?
We write thousands of special orders annually. Park Supply can place special orders for items we may not have in stock. Custom made items are non-returnable and Non-account customers have to pre-pay for the product.

Is "Will Call" available?
Will Call is available.

How are my orders shipped and what is the freight charge?
For the lower 48 states in-stock orders over $199 are shipped FedEx, USPS and UPS free of charge, except where noted in catalog. All orders under $199 incur freight charges. Freight charges are calculated by total dimensional weight of product(s) sold. Due to the changing fuel costs, the freight policy is subject to change without written notice. Freight charges will be added to invoices shipped which do not meet regular FedEx, USPS and UPS shipping requirements. Special orders could be subject to additional freight and handling charges. First attempt is free, additional attempts to deliver will be charged to the customer. Additional charges may accrue for shipments that contain Hazardous Materials. These are noted on the specific product pages.

How is tax determined?
Tax rates are dependant upon your location. Many states do not incur tax. States that do incur tax are: Colorado, Illinois, Iowa, Minnesota, Nebraska, North Dakota and South Dakota

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